If it is gray, the category will not sync. Tap on the Turn All Categories On button to allow Fitbit to. Under Settings, select the option Apps & Devices. Scroll down and select the option Settings. If it is green, this allows the data to sync. Tap on your profile picture in the top left corner of the screen. You can then toggle on the exercise minutes, sleep and steps.*To check which categories you have allowed to sync with Scale Back or update the categories on your iPhone: If Apple Health data does not sync to Scale Back after 24 hours, please submit a request.Please allow 24 hours for all of your data to transfer from Apple Health to Scale Back.This will take you back to your Profile where you will see Apple Health and your iPhone under "Manage Activity Devices".Click the When the toggle is gray, the category will not sync.*.When the toggle is green next to a category, this allows the data to sync.Click Turn All Categories On or under "Allow "Scale Back" to Read Data:", toggle which categories you would like to sync.Under "Manage Devices," click Add New Device.Click Profile in the bottom right corner.If using an Apple Watch, make sure to pair your Apple Watch with your iPhone.Log in to your Scale Back app on your iPhone.Therefore, make sure you use your Sharecare Scale Back mobile app on your iPhone to connect and manage your Apple Health data. Apple Health only allows connecting, disconnecting, and manual syncing with their products to be done on iPhone mobile apps, not on iPads and web browsers (even if you access the web browser using your iPhone). We, along with Apple Health, care about your privacy and security.
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